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Instant Service

When working on your PC and something goes wrong, you are instantly blocked from finishing your work. Many times the work can be postponed while other times they getting the work done in a timely fashion is most important. In this case wouldn't it be nice to have instant PC service.

Now I am sure that many of you have spent time on the phone with people overseas trying to solve a problem. Those people are very nice but often times it is very difficult to understand what they are saying in English even when you are technically knowledgeable. The difficulty arises because these service people are restricted to a very narrow range of answers and issues they can solve. They are only authorized to fix problems with specific products and cannot assist with general PC repair problems. As a nerd, I love outsourcing.

When people call DialANerd for service, we try to diagnose the problem on the phone. If we can solve it over the phone, there is no charge. However, we must limit the amount time we can spend on solving problems by phone.

Because we see the PC through the eyes of the user it is often difficult to solve problems. If we're sitting in front of that PC, we would know exactly where to look and go to fix the problem. For Windows XP we know exactly where all the menus are and can usually visualize the screen for most situations. Windows Vista is different. Although Vista has the same features and functionality, the place to look for the menu items and the procedure to implement them have often been changed. PC users with problems look all over the screen because they have no clear idea of what to look for. Consequently, they seem view all the irrelevant information on a screen first, before finding that single piece of relevant information needed. Wouldn’t it be nice if we could just look over your shoulder and coach you through resolving your problem?

Recently, we have started using a remote access software product that permits us to be invited in to a remote PC. This remote access software lets us observe the PC, use a laser pointer direct the PC users attention to menu items to select, send messages, download files to the PC, and in some cases operate the PC to solve the problem. This tool significantly enhances our remote support capability because we can find data for PC users and direct them on how to use different application programs. This is instant service when you just add a nerd!

This instant service only works when the PC is working and there is a high-speed Internet access. Also hardware problems cannot be solved by remote access software. It may be possible to diagnose that hardware has gone bad, but this is a rare event.

Sometimes fixing PC software remotely causes the PC to just blow up. This happened when I was installing XP Service Pack 3 (SP3) on an AMD chip HP computer. The SP3 installation had blown up for the owner and also for me as we were trying to install it using remote access. The problem was that a special software patch was needed the service pack installation. It took some significant digging to discover the patch. If this were obvious ahead of time, we couldn't sell the problem with remote access.

Remote access software can provide instant PC service that can easily help users solve operating problems. It can also perform routine periodic maintenance on a PC. So when you need instant service to make an application work or to find some data, who are you gonna call?


Link to PC World: "Instant Reference Guide to PC Maintenance"

P. D. Moulton and Dial A Nerd, a local Columbia, Ellicott City, Howard County, Maryland(MD) PC repair, computer repair, laptop computer repair, Wi-Fi network and wired LAN network configuration & repair, Windows XP repair, Windows Vista repair, Windows 7 repair, network server computer support, and virus & spyware removal. Dial-A-Nerd repairs PC (s), computers, networks, removes viruses & spyware and upgrades slow computers 24 hours a day 7 days a week. DialANerd provides immediate remote access as well as fixed price computer repair, network repair, virus & spyware removal services at its local Columbia, Ellicott City, Howard County, Maryland(MD) repair shop. Repair completion is typically 24-hours to 48-hours. Dial A Nerd recovers hard disk data and saves your data. Each hard disk is tested for errors for free. Dial A Nerd makes a fixed disk image, recovers and saves your data for about a 90% of the desktop computer, laptop computer, and netbook PC (s) serviced. Dial A Nerd, a local Columbia, Ellicott City, Howard County, Maryland(MD) repair business provides fast PC repair, computer repair, desktop computer repair, laptop computer repair, Wi-Fi network and wired LAN network configuration & repair, Windows XP repair, Windows Vista repair, Windows 7 repair, network server support, and virus & spyware removal services with a warranty. Dial A Nerd works on many PCs including Sony computers, Gateway computers, Hewlett Packard computers, Compaq computers, Toshiba computers, Emachines computers, Clone PCs, and Dell computers in the local Columbia, Ellicott City, Howard County, Maryland(MD). The Dial A Nerd mission is delivering the best quality, affordable cost effective PC repair, computer repair, laptop computer repair, desktop computer repair, Wi-Fi network and wired LAN network configuration & repair, Windows XP repair, Windows Vista repair, Windows 7 repair, network server support, virus & spyware removal, home PC repair, printer configuration, PC - desktop computer - laptop computer - netbook computer performance optimization & speed up service. Homes and small businesses with limited IT service and IT support budgets in the local Columbia, Ellicott City, Howard County, Maryland(MD) hire Dial A Nerd.


� 2000-2013 P. D. Moulton
DialANerd
7146 Rivers Edge Road Columbia, MD 21044 US
Phone: 410-531-5890 Website: dialanerd.com